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Hearing House web

Hearing House, Marehay, Ripley

Hearing Help exists to provide practical help, information and support to the Hearing Impaired of Derbyshire and surrounding areas, to enable them to enjoy the highest quality of life possible.

We do understand - We do care - We can help

  • It is estimated that more than 10 million (about 1 in 6) people in the UK have some degree of hearing impairment or deafness. Hearing loss can occur suddenly, but usually develops gradually. General signs of hearing loss can include:
  • difficulty hearing other people clearly and misunderstanding what they say
  • asking people to repeat themselves
  • listening to music or watching television with the volume turned up high

 Important Message to all of our Service Users

Community Hearing Care (formerly David Ormerod) no longer provide hearing aid services on behalf of the NHS and as our service was contracted by Community Hearing Care, as from and including 23/8/2016 Hearing Help UK will no longer be able to provide any hearing aid servicing and battery supply on their behalf.

We would like to offer our sincere apologies for the inconvenience this has created but we do hope that you understand this entire situation is totally outside of our control.

Hearing Help UK would like to reassure you that all of our other services are unaffected and are functioning as normal.

We Do Care, We Do Understand, We Can Help.

 

As this process may be creating difficulties for you, you may wish to complain.  There are 2 options as follows:

     1.  Hearing Help UK are happy to be your advocates and assist you in writing your letter of complaint to Southern Derbyshire Clinical      Commissioning Group who are responsible for commissioning your NHS Audiology care.

                                                                  There is no charge for our advocacy service.

 

 

2.   You may complain directly to Southern Derbyshire Clinical Commissioning Group verbally or in writing or by email to:

NHS Southern Derbyshire CCG
Complaints Manager
C/O GEM CSU (3rd Floor)
Cardinal Square
10 Nottingham Road
Derby, DE1 3QT
Tel: 01332 868 736

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Hearing Clinics

A Hearing Advisor is available at our various outreach clinics to provide advice and support to improve the quality of life of hearing impaired people.

Please click on the Outreach Clinics picture below for times and locations or look on the menu under How we can help.

 

              Need Advice?

Advice

                
                  Outreach Clinics

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Visiting Hours

If you are planning a visit to Hearing House and do not have an appointment then please telephone to check that someone will be available to help you. 

 

The best times to visit are between 9.30a.m. and 2.00p.m.  The office is open at other times but staff may be busy managing our admin and other projects or running our Outreach Clinics and attending meetings.


Hearing Help UK

Hearing House

156 Derby Road

Marehay

Ripley

Derbyshire

DE5 8HU


Tel 01773 570976


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